Warranty Policy Agreement

This Warranty Policy outlines the terms and conditions for submitting and processing warranty claims. By signing this document, you, as the customer, acknowledge and agree to the following:

1. Initiation of Warranty Claim
   • When you initiate a warranty claim, you may be required to provide additional information to support your claim. This information may include, but is not limited to, photographs, videos, purchase documentation, and other relevant details.
2. Submission of Required Information
   • Once a request for additional information has been made, you have a period of 30 days to provide the requested information. This 30-day period starts from the date the request is communicated to you.
3. Failure to Submit Required Information
   • If the requested information is not provided within the 30-day period, your warranty claim will be automatically closed. You will need to resubmit your claim in order to reopen the case. Please note that resubmission may require the re-initiation of the entire warranty process, including the provision of all necessary information.
4. Acknowledgment
   • By signing this document, you acknowledge that you have read, understood, and agree to abide by the terms of this Warranty Policy. Failure to comply with these terms may result in the forfeiture of your warranty rights.